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Updated: 23 November 2020

This Privacy Policy explains how EASI (“We”, “Our”, “Us”) use your personal information which you provide to us when using our service, including but not limited to our APP/Website and mobile applications (jointly referred as “APP/Website”). Please read through this Privacy Policy and comprehend it prior to using our services. Through visiting and/or ordering services on our APP/Website, you agree and, where required, consent to the collection, use and transfer of your information as set out in this Privacy Policy.

1. What information do we collect about you?

When you visit our APP/Website or place an order via EASI’s APP/Website, you may be asked to provide your personal information about yourself including but not limited to:

  • name;
  • address(es);
  • email address;
  • gender;
  • mobile number;
  • payment information such as credit or debit card information.

We may also collect transaction details from you relating to your use of our products, services and information about you from messages you post to the APP/Website and the emails or letters you send to us. We will also collect information from you when you communicate with our Delivery Partners via the chat function on the APP/Website.

We may also receive certain information from you and your device(s) when you access to our APP/Website or use our services. This information may include:

  • information related to the device you use to access to our APP/Website or use our services;
  • the type of web browser and operating system you use to access to our APP/Website or use our services;
  • your IP address;
  • geo-location when you use run EASI’s APP to trace your pathway;
  • the domain name of your Internet service provider;
  • the specific EASI pages you visit, content you view, features you use and the date and time of your visits; and
  • your search terms, the APP/Website you visited before you came to our APP/Website or used our services, and other clickstream data.

In order to use our services, you must permit EASI to access location services through the permission system used by your mobile operating system (“Platform”) or browser. Our Delivery Partners and we may collect the precise location of your device when the EASI’s APP is running in the foreground or background of your device. We may also derive your approximate location from your IP address. We use your location information to verify that you are present in your preferred region or city when you begin or engage in a delivery through the EASI’s service, connect you with delivery opportunities in your zone, and track the progress and completion of your orders. You can enable the location tracking feature through the settings on your device or Platform or when prompted by the EASI’s mobile app. If you choose to disable the location feature through the settings on your device or Platform, EASI will not receive precise location information from your device, which will prevent you from being able to use our services via EASI’s APP and receiving delivery opportunities in your area.

We may be able to collect information about you from publicly available sources or third parties, such as Facebook, Instagram, WeChat and so forth.

2. How will we use the information we collect from you?

You consent to EASI collecting and using your personal information for the following purposes:

  • providing services and features. EASI may use your information we collected to provide, personalize, maintain, and improve our products and services;
  • advertising and marketing. EASI may use your personal information for advertising and direct marketing purposes in order to inform you about the APP/Website and the goods and services it provides, or other matters that we believe that it will of interest to you;
  • c) non-marketing communications. EASI may use the personal data we collect to generate and provide users with receipts; inform you of changes to our terms, services, or policies; or send other communications that are not for the purpose of marking the services or products of EASI;
  • customer support. EASI uses the information we collected to provide you with our customer service;
  • safety and security. We use your personal information to help maintain the safety, security, and integrity of our services and users;
  • research and development. We may also use your personal information and data for testing, research, analysis, product development, and machine learning to improve your experience as a user;
  • legal proceedings and requirements. We may use your personal information to investigate or address claims or disputes relating to use of EASI’s APP/Website and services or otherwise requested by regulators, government entities, and official inquiries.

By providing your personal information to us, you expressly consent to our disclosure of your personal information to the third parties who process and provide support services to EASI such as credit/debit card, Apple Pay, WeChat Pay, Union Pay or their services providers. These third parties may also help us analyse the information we collect so that we can administer, support, improve and develop our business and services to you.

Added to this, we may need to provide our information to any of our Merchant Partners that you have placed your order with. By submitting your personal information, you agree to this transfer, storing or processing. EASI will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this Privacy Policy.

3. How do we store, protect and secure your information?

We will keep your personal information for a reasonable period or as long as the law requires. In the event that you no longer use our APP/Website and services, we will take reasonable actions to destroy or permanently de-identify your personal information.

We commit to take reasonable steps in relation to protecting your personal information from authorized access and against unlawful processing, accidental loss, destruction and damage. We limit access to your personal information to our employees on a need to know basis. Those processing your personal information will only do so in an authorized manner and are required to treat your information with confidentiality.

EASI is an international company and as a result, regardless of where you use our services, the information collected as part of that use may be transferred to and maintained on servers located in countries other than Australia, such as in Japan. We may from time to time, use third party storage providers for this purpose or transfer your personal information between countries. Although EASI has implement administrative, technical and physical security controls that are designed to safeguard your personal information, no online transmission or other activates can be completely secure and error-free. Therefore, EASI does not guarantee that your personal information is absolutely secure. Please keep this in mind when disclosing any personal information or other information to EASI.

4. Access to your information

EASI will use all reasonable endeavours to keep your personal information it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the personal information EASI holds about you. We will use reasonable endeavours to provide a complete list of your personal information within a reasonable period. Please email [email protected] if you would like to receive a copy of this information.

You may contact us to correct any of your personal information that is inaccurate, incomplete or out-of-date, or to request that your personal information be deleted. We will use reasonable endeavours to correct or delete your personal information as requested within a reasonable period. Deletion of your account with EASI will not automatically delete the personal information held about you. If you would like EASI to delete all personal information together with the deletion of your account, please follow the steps mentioned-above. Please note that the deletion of your personal information from our database will result in us not being able to provide you with any services. If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. We may require you to prove your identity before providing you with copies of your personal information.

5. Cookies

Some of the information collected will not personally identify you but will instead track your use of the APP/Website so that we can better understand how the APP/Website is used by customers and in turn enhance and improve your experience in ordering food. We may obtain this information by use of cookies. Cookies are a small data file transferred to your device that recognises and identifies your device and allows your device to ‘remember’ information from the APP/Website for future use. Cookies do not contain any information that personally identifies you and we do not use cookies in order to obtain such information - your personal information can only be obtained by EASI if you actively provide it to us. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Your device and/or the web browser should allow you to refuse cookies if you wish by changing the settings.

Amendments and Updates

EASI shall have the right to modify, update or amend the terms of this Privacy Policy at any time by placing the updated Privacy Policy on the APP/Websites. By continuing to use the APP/Website or services, communicate or engage with EASI following the modifications, updates or amendments to this Privacy Policy, you signify your acceptance of such modifications, updates or amendments.

Other APP/Websites

Other APP/Websites Our APP/Website may have links to other APP/Websites. This Privacy Policy only applies to the APP/Website. You should therefore read the privacy policies of the other APP/Websites when you are using those sites.

Contact and Complaints

If you have any questions or concerns relating to this Privacy Policy, please contact us at:
[email protected] or call us on 1300 999 998.

If you make a complaint, we will endeavour to respond to it as soon as possible. If you are dissatisfied with our response, you may have the right to make a complaint to the local government authority.